Last updated: 7 November 2026 · Version: 1.0
This document was written in Spanish. This English translation is provided for information only; if there is any difference, the Spanish version prevails.
1. Scope
This policy applies to samples and orders of green and roasted coffee sold to businesses and to individuals.
2. Checking on arrival
Check your order when you receive it and report any problem to us within 10 business days after delivery.
3. What you can claim
- Damage in transit.
- Weight different from what was agreed.
- Damaged lot.
- Lot or coffee different from the one ordered.
- Major defects.
- Product that does not match the characteristics of what was bought.
4. How to claim
Write to contact@almaguercoffee.com with the order number, photos and a description of the problem.
5. What we do
- Very serious defect, such as the presence of pests: we accept the return of the product.
- Any other case: we agree on compensation with you according to the problem. Sending coffee back across the world usually costs more than the coffee itself, so we look for a fair solution without shipping it back.
We work to high quality standards to ensure consistent orders.
6. Samples
Samples are paid for, so they are a normal purchase: these same conditions apply.
7. Your rights as a consumer
If you buy as an individual and not as a business, this policy does not limit any rights that the law of your country grants you and that cannot be excluded by contract.